Kelsey E. Listrom

Naples, Fl 34014 586) 850-3511 kelseylistrom@gmail.com

Work Experience

Researched and designed a submission and review portal for the federal government, increasing accuracy and completeness of state submissions by 25%.

Federal users reported a 120% improvement in ease-of-use scores over the prior process due to the organized and simple user interface
Federal users reported an average of 35% time saved,through increased standardization and centralization of the process.
Crafted strategy for onboarding, resulting in a 73% YOY increase in product adoption.

Routinely practiced accessible design at the research and ideation phases, consulting with the client’s 508 team to determine which design options would best accommodate all users
Discovered and led team process improvements such as templates for design decision records and Jira tickets, Figma file reorganization, and formatting of the Dovetail research repository, resulting in efficient onboarding of two new team members and increased communication among the team and with contractors
Cultivated relationships with frustrated, and often opposing, stakeholders groups by facilitating touchpoints, resulting in a direct-award of the project’s contract renewal and continued buy-in on the value of the product
Collaborated with client contractors from different product teams to share our research findings, designs and design system, reducing inefficiencies and increasing transparency
Flexed storytelling skills to strengthen relationships with end users and stakeholders, highlighting research findings in plain language for the various stakeholder groups and periodically posting usability testing results and updates in monthly newsletters
Arranged yearly project roadmap planning sessions, juggling concerns of frustrated stakeholders, while creating alignment on the goals for the calendar year
Revived and iterated on a company accessibility scorecard generating clearer guidance for project teams on accessibility best practices and how to achieve them

Evangelized internal stakeholders on the importance of research methodologies through active inclusion in activities such as usability testing
Persuaded client stakeholders to conduct information architecture testing to improve navigation issues
Constructed multi-method research plans which included: secondary research, heuristic and competitive analysis, interviews, and usability testing
Developed actionable recommendations to increase uptake in a feature that had a historically reduced rate of conversion for users
Collaborated with design and engineering to restructure a feature process flow within infrastructure/ technological restraints
Monitored and enhanced a client’s internal feedback repository that guided priority for the research backlog
Leveraged internal resources to triangulate data that provided more contextual insights to our attitudinal survey
Initiated meetings and collaborated with the client’s research team to improve best practices and recruitment

Proficient in Photoshop, Illustrator, XD, Axure, ATLAS.ti, Stormboard, Qualtrics, UserZoom

Served as President for the DePaul Experience Design (XD) Roundtable Student Organization 2019-2020
Volunteer UX Researcher / Designer for Code for Chicago – March 2021 – July 2021